How to choose a reliable and authentic chiropractic debt collection agency
A patient comes to you and you take care of their health. The patient is being treated, but you are not paid. In most cases, chiropractors run their offices on their own. This makes it difficult for you to do everything on your own. It is impossible to track down your patients for money. However, you need the payments to keep your practice up and running – and that’s where a chiropractic debt collection agency comes in.
Payments can pile up if you don’t receive them on time. This is the time you may need to contact a chiropractic collection agency to reclaim the unpaid amount (s).
What to look for when choosing a chiropractic debt collection agency
You should pay attention to this when choosing a chiropractic debt collection agency.
An experienced debt collector – Do your research and find someone who has experience in chiropractic debt collection practice. Experienced debt collection agencies maintain goodwill between you and your customer or patient.
Has adequate data security measures in place – A reputable chiropractic debt collection agency usually has emergency backup systems. You can rest assured that they are taking data protection measures to keep your data safe and secure. The agency should also ensure that it will only use the data for business purposes.
Certified professionals – The chiropractic debt collection agency should have the required certificates. For example, an authentic certification from ACA International – The Association for Credit and Collection Professionals. When you need help, you can be sure that quality collectors will help.
Has the required legal knowledge – Make sure the collection agency is aware of the legal implications of collecting health bills. They should conform to TCPA, HIPAA, FDCPA, and other regulations. The agency should not engage in any illegal practice to recover the outstanding invoice amount.
Has a proper operating permit – The debt collection agent should be licensed to operate in your state and the place of residence of your patients.
24/7 access – Since you’re busy, find a debt collection agency that offers flexibility. If the organization has 24/7 online access and support, you can always access your files.
Clear fee structure – The chiropractic debt collection agency should be transparent with the exact costs for professional help and not hide anything.
In addition, a debt collection agency must meet your needs.
Questions when choosing a debt collection agency
When deciding who to work with, it always helps to have your questions answered.
Here is a list of questions to ask yourself when interviewing chiropractic collection agencies:
Do you have satisfied customers? – It helps if you have a satisfied clientele, and it is ideal if the debt collection agency has worked with a chiropractor beforehand. The agency needs to understand that your business model may differ from that of other independent practitioners. Make sure the organization has satisfied customers – This means that they should address their customers’ problems and be able to resolve them.
Are you practicing skip tracing? – Skip tracing is a practice that tracks down debtors when they accidentally moved out or avoided financial obligations. It helps instead of sending letters to the patients at the addresses listed. The collection agencies locate the debtors by tracking their cell phone usage, credit history, employer location, etc. to track and track them to settle the outstanding payments.
How high are the professional fees? – Many collection agencies charge a percentage of the amount collected, while others charge a higher fee based on the amount due. So, speak to them clearly and choose an option or collection agency that you are comfortable with.
How do I find out about my account status? – The collection agency you hire should provide you with at least a monthly report on the progress of all accounts.
How will you approach the debtors to collect the debt? – The way the collector approaches your customers (patients) to some extent reflects your character. After all, you asked them to collect the unpaid amount on your behalf. It could affect your practice as well. The debt collection agent should know how to address your customers in line with the business model.
Do you contact all the major credit bureaus? – When collectors report to all major credit bureaus, patients may feel the urge to repay the outstanding amount. Therefore, it is better for your debt collection company to report to all of the major credit bureaus.
What is special about your agency? – The collection agencies mostly offer similar services. However, one thing that makes them unique is when they have an attorney to handle the debt collection efforts. Another thing is if they offer real 24/7 support. You can say they offer such support but may not have the infrastructure.
Take all of these factors into account when deciding on the best chiropractic collection agency for you. Also, check online reviews to see if they have a happy clientele or not. There may be a problem with a customer, but they should address and resolve it as soon as possible.
LYLE SOLOMON, JD, has considerable litigation experience as well as extensive practical knowledge and expertise in legal analysis and writing. He has been a member of the State Bar of California since 2003. He graduated from the University of the Pacific’s McGeorge School of Law in Sacramento, California in 1998 and is now the Principal Attorney for the Oak View Law Group in California.
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