MAX is dedicated to solving Africa’s notorious last mile and online retail delivery problems, using mobile and web platforms to connect consumers, retail businesses and independent drivers in real time. We are removing all the logistical and technological barriers that have historically prevented retail businesses in Africa from realizing their full potential.Department: Finance
This position will lead MAX’s prospect verification efforts and initiatives. Our ideal candidate is trusted to jump in, lead, take initiative and help strategize to support the growth process through nimble review initiatives that ensure achievement of revenue goals and targets while managing our risk and exposure Non-high value ventures.
The Verification Manager is someone who has a proven track record of successfully leading background checks and verification processes in established organizations.
The ideal person should be someone with the ability to think beyond the ‘transactional’ and instill ‘big picture’/strategic thinking.
This individual brings a mix of management, strategic thinking and business growth skills.
what you will do
Develop and maintain a thorough technical understanding of current verification operating systems/processes and policy requirements within MAX Operations
Identify, recommend and, where appropriate, monitor the implementation of continuous improvements in the efficiency of verification policies and procedures.
Conduct investigations into fraud, waste and abuse claims and conduct internal and external investigations into allegations.
Ensure maintenance of a strong system of internal controls within the verification team to ensure a high level of quality assurance compliance.
Work cooperatively with all units to achieve operational and team goals.
Ensure that all application data is closely reviewed according to established procedures and that a full review of applications is conducted to ensure internal fraud is prohibited.
Compare recorded applications with the physical documents.
Ensure that all investigation, verification and research procedures are properly conducted in accordance with the organization’s work strategy
Conduct a proper investigation and identify discrepancies in the application and supporting documents.
Improve the external customer experience through targeted process improvement.
Supervise and supervise field workers.
Conduct appropriate due diligence on champions and clients as needed.
Conduct strategic advanced due diligence.
Skillfully perform skip tracing to uncover false or true identities.
Carrying out the officially prescribed character check and address determination
At least 6 years of professional experience in background checks or security teams, spy vehicles or other similar security related work.
4 years of experience leading objective investigations, particularly criminal investigations, would be an advantage.
Internal research and/or verification experience within an international development organization is an additional advantage.
Certification in accounting or finance is preferable
Ability to exercise discretion and manage and share confidential information
Highly developed and proven communication skills; oral, written and presentation
Experience in running multiple projects simultaneously
Continuous need to be flexible, adaptable and able to multitask
Trustworthiness and absolute discretion required at all times
Strong problem solver with practical approach to plan and execute well
High level of energy and drive, willingness to work hard
Must demonstrate the highest level of integrity and professionalism.
Detail oriented, ability to work well under pressure
Ability to travel 30 – 50%
Competitive pay and benefits
Premium health insurance coverage
Flexible working and hybrid working model
Frequent performance chats and reviews, plus opportunities for professional development
High-performing & passionate team members + fun work culture!
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