The global pandemic has changed consumer behavior. In the face of these changes, Australian companies of all sizes are striving to transform the way they work to meet new expectations in an ever-changing world.
Organizations need to have all of their members in sync, up to date and able to act on the fly. This made the need for field service teams to use a customer relationship management system absolutely clear.
CRM’s have come a long way since their original role in facilitating customer communications in order to better manage retail company relationships. CRM technology has inevitably improved to meet the demands of an increasingly connected, global corporate world.
A good CRM can automate time-consuming jobs like price quotes, order placement, sales accounting, inventory management, goals, budgets and real-time reports. It is seamlessly integrated into a company’s accounting system.
An important consideration for any SME planning to switch to CRM is: Are customer relationship management solutions specifically tailored to my industry?
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The benefit of using a special application tailored to your specific operational needs becomes a snap for many businesses.
A system backed by people who understand your Australian market will be easier to use, lower costs and higher ROI.
A system that speaks your language and does not contain any unnecessary functions optimizes the CRM interface and shortens the learning curve for team members.
Opmetrix CRM Australia, based in Sydney, is one of the few CRM systems specifically designed for field service teams. A key feature of Opmetrix’s CRM system is live tracking, real-time monitoring of the activities and movements of the field team. Live tracking can help plan the most efficient call routes for members of the field service team, and gives an overview of the time and activity spent with each customer.
Opmetrix’s platform shows product placement on the shelf, merchandising for promotional purposes and competitor activity. With inventory and out of stock issues, from a cell phone or tablet, managers and their field teams can respond instantly to customer issues and stay one step ahead of the game.
Opmetrix’s Power BI feature enables users to share insights and data with customers through Opmetrix. This specialized CRM offers a new standard of professionalism and representation that gives companies a clear competitive advantage.
The digital platform automates transaction processes and significantly reduces administration time and costs. Field reps can do what they do best – work as a team with their customers to generate more sales and capitalize on growth opportunities.
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